Refund Policy

1. About This Policy

This Refund Policy applies to all paid plans and Premium services offered by RTPS Bihar Autofill ("we", "our", "us", or "the Service").

It should be read together with our Terms of Use and Privacy Policy. By purchasing a plan, you agree to the terms described on this page.

2. Nature of the Service

Premium plans unlock digital features inside our browser extension. As soon as a plan is activated, the full service is available to you.

Because the service is delivered digitally and instantly, refunds are handled under the conditions described below rather than as an open return window.

3. When a Refund Is Applicable

We provide a full refund in the following situations:

• You were charged more than once for the same plan due to a payment processing issue.
• You were charged an incorrect amount that differs from the price displayed at the time of purchase.
• Premium access could not be activated after a confirmed payment, and our support team was unable to resolve the issue within a reasonable time.
• You purchased a plan by mistake and have not used any Premium feature yet. Such requests must reach us within 48 hours of payment.

4. When a Refund Is Not Applicable

Refunds are generally not provided in the following situations:

• Premium features have already been used after activation, except in the cases listed in Section 3.
• You changed your mind after using the service, or no longer need it.
• You are unable to obtain a certificate or a favourable outcome from an official portal. The Service assists with form-filling only and has no control over application approval, processing, or results.
• An official portal changed its structure or behaviour in a way that affects the Service. We work to restore compatibility, but such changes are outside our control.
• Your plan expired after its validity period ended. Plan expiry is not a service failure.
• Your access was terminated due to a violation of our Terms of Use.
• You purchased the wrong plan duration and have already started using it.

5. How to Request a Refund

To request a refund, contact us through our Contact page with the following details:

• The email address linked to your account.
• The plan you purchased and the date of payment.
• The payment reference or transaction identifier from your payment confirmation.
• A short description of the issue.

Requests that do not include these details may take longer to process or cannot be verified.

6. Review and Decision

We review every refund request fairly and aim to respond within 48 hours of receiving a complete request.

If additional information is needed, we will contact you at the email address associated with your account. If a request is approved, we confirm the approval by email before processing the refund.

7. Refund Processing Time

Approved refunds are processed to the original payment method used at the time of purchase. Depending on your bank or payment provider, the amount may take 5 to 10 business days to reflect in your account after we initiate the refund.

The exact timing depends on the payment provider and is outside our control. We share the refund confirmation details with you so that you can follow up with your provider if needed.

8. Effect of a Refund on Your Plan

When a refund is processed, the associated plan is deactivated from your account. Any Premium features linked to that plan stop working, and the extension returns to free functionality.

For duplicate or incorrect charges, only the extra charge is refunded and your original plan remains fully active.

9. Chargebacks

Please contact us before raising a dispute or chargeback with your bank or payment provider. Most issues can be resolved faster through direct communication.

Accounts associated with chargebacks filed without a prior refund request may be suspended until the matter is resolved, in line with our Terms of Use.

10. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be available on this page with a revised effective date.

Refund requests are evaluated according to the policy in effect on the date the payment was made.

11. Contact

If you have questions about this Refund Policy, please reach us through our Contact page.

Effective date: January 1, 2025